Refund and Returns Policy

At Miniquipped, we are committed to providing our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a simple and straightforward returns and refund policy to ensure peace of mind.

Returns

We accept returns within 50 days of purchase. If for any reason you are not happy with your product, you may return it for a full refund or exchange, subject to the following conditions:

  • The item must be in new, unused, and undamaged condition.
  • The product must be returned with its original packaging and all accessories.
  • The item must not be a personalized or customized product.

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return shipping label and instructions on how to proceed.

Refunds

Once your returned item is received and inspected, we will process your refund. Refunds will be credited to the original payment method, typically within 5-7 business days after approval. Please note, shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the product is defective or an error occurred on our part.

Exchanges

If you would like to exchange your product for another item, please follow the same return process. Once we receive your returned product, we will process your exchange and ship the replacement product at no additional cost to you.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will provide a replacement or issue a full refund, including return shipping costs.

Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Products with missing serial numbers or tampered packaging

Shipping

We offer free shipping on orders over €100. Return shipping fees may apply unless the item is defective or the wrong product was sent.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, don’t hesitate to reach out to us at [email protected] We’re here to help!